These terms
and conditions (the "Terms and Conditions") govern the use of www.gennarowbotham.co.uk (the "Site"). This Site is owned and operated by Genna Rowbotham. This Site is an ecommerce
website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Genna Rowbotham. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to violate the intellectual property rights of the Site owners or any third party to the Site.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:
- Books.
We are under a legal duty to supply goods that match the description of the goods you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
- PayPal.
- Bank Transfer.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
We only deliver goods to the UK.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- UK - Royal Mail Second Class.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be charged £2.99 per order for the delivery of the goods you purchase on our Site.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
You have the right to cancel your contract to purchase goods from us within 14 days.
The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased goods in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last goods when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first goods when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at genna@gennarowbotham.co.uk or by post at 13 Smithy Croft, Dronfield Woodhouse, Dronfield, S18 8YB. You may use a copy of the Returns Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Custom or personalised goods.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Goods must be returned within 14 days of purchase or receipt (whichever is the latter) and be in perfect condition.
If the goods are damaged, please contact us within 14 days of purchase or receipt (whichever is the latter) to arrange a full refund or replacement. This does not affect your statutory rights.
Pack your goods and return to Genna Rowbotham, 13 Smithy Croft, Dronfield Woodhouse, Dronfield, Derbyshire, S18 8YB, United Kingdom in the original packaging or a suitable alternative. Go to your nearest post office and pay the necessary postage.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.
Limitation of Liability
Genna Rowbotham will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Genna Rowbotham from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. You are advised to review these Terms and Conditions periodically for any changes. Terms and Conditions are effective when they are posted on this page.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Name: Genna Rowbotham
Tel: 07810 897400
Email: genna@gennarowbotham.co.uk
Address: 13 Smithy Croft, Dronfield Woodhouse, Dronfield, Derbyshire, S18 8YB, UK
Last updated: 8th July 2024
Returns Form
If you want to return your book(s), you may use this form and post back to Genna Rowbotham within 14 days of receiving them at the address below.
To: Genna Rowbotham
Address: 13 Smithy Croft,
Dronfield Woodhouse, Dronfield,
Derbyshire,
S18 8YB
I would like to return my book(s):
Title(s): _______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Total Cost: ___________________________________________________________
Ordered on: _________________________________________________________
Received on: ________________________________________________________
Customer name: ____________________________________________________
Customer address:
Signature:
Date: